Library and Information Science

Library and Information Science ISSN: 2435-8495
三田図書館・情報学会 Mita Society for Library and Information Science
〒108‒8345 東京都港区三田2‒15‒45 慶應義塾大学文学部図書館・情報学専攻内 c/o Keio University, 2-15-45 Mita, Minato-ku, Tokyo 108-8345, Japan
Library and Information Science 30: 43-58 (1992)

原著論文Original Article

レファレンス・プロセス研究の諸アプローチとその統合レファレンス・インタビュー研究を中心としてAppoaches in the studies of reference process and its integration: Focusing on the studies of reference interviews

慶應義塾大学大学院文学研究科博士課程図書館・情報学専攻Graduate School of Library and Information Science, Keio University ◇ 〒108-8345 東京都港区三田二丁目15番45号 ◇ Mita 2-15-45, Minato-ku, Tokyo 108-8345, Japan

受付日:1992年9月28日Received: September 28, 1992
発行日:1993年3月31日Published: March 31, 1993

The word ‘reference process’ is used to refer to the entire process of reference transaction. Included in the process, but not always, is a conversation called ‘reference interview.’

In this article, the studies of reference process are reviewed, focusing on reference interviews reviewed. The studies can be divided into three groups. The first group deals with practical knowledge extracted from librarians’ experiences (‘the empirical studies’). The second group looks at the process from an interactional point of view (‘the studies from the interactional point of view’). The third group of studies deals with the knowledge used by librarians during the process, and tries to build cognitive models (‘the studies from the cognitive point of view’).

Through critically reviewing the studies in each group, this article argues that in order to deal with some of the issues involved in the reference process, it is necessary to integrate these three different approaches.

Furthermore, several areas which might benefit from research into ‘reference process’ are also discussed, i.e. the theoretical and practical foundation of reference service, the development of interface of information retrival systems, theories of information seeking, and theories of social interaction.

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