Library and Information Science

Library and Information Science ISSN: 2435-8495
三田図書館・情報学会 Mita Society for Library and Information Science
〒108‒8345 東京都港区三田2‒15‒45 慶應義塾大学文学部図書館・情報学専攻内 c/o Keio University, 2-15-45 Mita, Minato-ku, Tokyo 108-8345, Japan
Library and Information Science 46: 37-48 (2001)

短報Brief Communication

東京都多摩地域の公共図書館におけるレファレンス・サービスの特性Characteristics of reference service in public libraries: A case of Tama area in Tokyo

慶應義塾大学大学院文学研究科図書館・情報学専攻Graduate School of Library and Information Science, Keio University ◇ 〒108-8345 東京都港区三田二丁目15番45号 ◇ Mita 2-15-45, Minato-ku, Tokyo 108-8345, Japan

受付日:2002年9月10日Received: September 10, 2002
受理日:2002年12月15日Accepted: December 15, 2002
発行日:2003年7月31日Published: July 31, 2003

In order to assess the present state and characteristics of reference service in Japanese public libraries, mail and field surveys were conducted on all 30 city, town and village libraries in the Tama area of Tokyo. The surveys were designed to examine the operational details of reference service as well as the extent to which the libraries recognized the many other facets of reference service. Questionnaires were mailed to public libraries in July 2001. Field surveys were conducted in late August.

The results were: 1) Answering reference questions is the principal activity in reference service and most libraries recognize answering reference questions as reference service. 2) Most libraries surveyed do not actively publicize reference service, nor do they arrange reference materials and equipment to provide access for users. Not many libraries recognize these activities as reference service. 3) There is a correlation between the level of reference service provided to users and the library’s recognition of the range of reference service. 4) Reference service is not perceives as an important part of library work when compared with other services, such as circulation.

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