Library and Information Science

Library and Information Science ISSN: 2435-8495
三田図書館・情報学会 Mita Society for Library and Information Science
〒108‒8345 東京都港区三田2‒15‒45 慶應義塾大学文学部図書館・情報学専攻内 c/o Keio University, 2-15-45 Mita, Minato-ku, Tokyo 108-8345, Japan
Library and Information Science 55: 47-69 (2006)

原著論文Original Article

情報遭遇に関する利用者行動モデルの再検討ウェブ上の情報遭遇に対する調査Rethinking the information behavior model of information encountering: An analysis of the interviews on information encountering on the Web

慶應義塾大学大学院文学研究科図書館・情報学専攻Graduate School of Library and Information Science, Keio University ◇ 〒108-8345 東京都港区三田二丁目15番45号 ◇ Mita 2-15-45, Minato-ku, Tokyo 108-8345, Japan

受付日:2005年7月25日Received: July 25, 2005
受理日:2006年5月18日Accepted: May 18, 2006
発行日:2006年7月31日Published: July 31, 2006

Sanda Erdelez’s information behavior model of information encountering does not satisfactorily explain the relationship between active and passive information behaviors, and the types and definitions of unit behaviors which together constitute the process of information encountering. This paper examines Erdelez’s model with regards to these two issues proposes a revised model, and discusses the validity of the model.

The revised model has three main characteristics (1) The information encountering process is independent from the task which generates it, and the user does not necessarily go back to the original task (2) The information encountering process consists of the following eight unit behaviors: “noticing”, “stopping”, “examining”, “use”, “sharing”, “storing”, “returning”, and “ending” (3) The unit behaviors are inter-related.

In order to discuss the validity of the revised model, a series of qualitative interviews were conducted on information encountering on the Web. The results favor the validity of the model and show some new aspects of information encountering, some of which are presumably peculiar to the Web. These may contribute to further revisions of the model.

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