筑波大学大学院図書館情報メディア研究科博士後期課程Graduate School of Library, Information and Media Studies, University of Tsukuba ◇ 〒305-8550 茨城県つくば市春日一丁目2番地 ◇ Kasuga 1-2, Tsukuba, Ibaraki 305-8550, Japan
【目的】本稿の目的は，図書館内の業務委託，中でも常駐委託による図書館運営の現状を明らかにし，その結果をもとに業務委託の問題点を考察することである。
【方法】2005年4月，専門図書館468館を対象に質問紙調査を行った（有効回収402館）。
【成果】主な結果は次のとおりである。（1）業務委託は，「常駐委託」（16.2%）と「必要時委託」（37.5%）を合わせて53.7%の図書館に導入され，導入率は大規模な図書館のほうが高い。（2）委託内容は，非専門的な業務から図書館固有の専門的業務へ移行してきている。特に「常駐委託」では専門的業務を委託している。（3）常駐委託または業務委託は，一時的，恒常的な人手不足の解消よりも，経費削減や専門能力の活用の点で評価されるようになってきた。これらの結果から，次の問題点が明らかになった。委託業務の範囲について委託者は詳細に検討する必要があり，また，図書館サービスの質を維持するために，委託者は委託職員の持つ専門的知識や技術を考慮して請負者を選定する必要がある。
Purpose: This study aims to clarify the current state of outsourcing in special libraries, particularly the library management under systems which have full-time outsourcing. We also discuss several problems associated with the implementation of outsourcing.
Methods: The study consisted of a questionnaire which was distributed to 468 special libraries. We received in April 2005 402 valid responses.
Results: Our investigations revealed three trends: (1) Outsourcing was introduced by 53.7% of the special libraries (16.2% of them with full-time outsourcing and 37.5% of them with temporary outsourcing). A higher proportion of outsourcing was introduced by large-scale libraries than by small-scale ones. (2) The operational content of outsourcing has shifted from general to specialized, and full-time outsourcing is particularly likely to entrust specialized content. (3) In the past, outsourcing was introduced to alleviate labor shortages, but it is now recognized as an effective system for both cutting costs and making use of specialists.
Conclusion: Further study is necessary to determine whether entrusters should include such operational contents as planning and selection of materials within the range of their outsourcing. To maintain a high level of quality in library services, there is an urgent need for entrusters, in the course of selecting contractors, to give careful consideration to the contract workers′ expert knowledge and skills.
© 2007 三田図書館・情報学会© 2007 Mita Society for Library and Information Science
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